You can reach us by email at [email protected], through the /contact/ form, or by live chat once you are signed in. Accounts are for adults of 18 and over in Bangladesh, and identity-related messages can take up to 48 business hours to resolve.
BEFORE YOU WRITE
Who We Help and What to Send
Before you write to us, a quick word on who we can help. hitbet accounts are for adults aged 18 and over. You need to be in Bangladesh, or somewhere the service is allowed, and it is your job to check that playing from where you sit is legal under applicable local law. If you are under 18, please do not open an account and do not use the lobby.
A message with the right details gets sorted faster. Include the email address or mobile number on your account, the page you were using (a live baccarat table, a slot rule sheet, a cricket market), the device and browser, and a short note on what went wrong. Screenshots help.
Never send your password, your wallet PIN or the one-time code that arrives by SMS; we will never ask for any of them, and a message that does should come straight to us. We read messages in the order they arrive. Email and chat both work for follow-ups; there is no need to open a second request.
If we need paperwork, a clear phone photo is enough and we tell you which corner must be visible. Where this page does not cover your situation, the terms on hitbet are the version that applies. Keep your contact details current so our reply does not bounce back to us.
Age and location
Accounts are for adults of 18 and over. We serve Bangladesh, and you should confirm that joining and playing from your location is lawful, including any local rules that apply to you.
Details that speed things up
Give us your registered email or mobile number, the page and device you were on, and what went wrong. A screenshot of the round or error saves at least one round of replies.
Documents we may ask for
For identity questions we might request a clear photo of your ID and a matching selfie. Send these only through the /contact/ form or a link we send you, never to a stranger on social media.
Asking for a second look
If a reply does not settle the matter, ask for the message to be escalated and quote your ticket number. Complaints travel the same route and are logged against the account.
SUPPORT ROUTES
Three Ways to Reach the Support Desk
Write in English and you will get an English reply, usually the same day. Email is the right route for anything with a document attached: a screenshot of a stalled slot round, a photo for verification, a copy of a cricket bet slip. Live chat suits small, urgent things such as a table that will not load on your phone.
At hitbet every message joins one queue, first come first served, and players in Sylhet wait no longer than anyone else.
Email the desk
Write to [email protected] with your registered number in the subject line. Attach the screenshot, keep the thread going, and a reply normally lands within a few hours.
Use the contact form
The /contact/ page takes a longer description and up to three files in one go. It is the safer route for verification photos or anything you would not put in chat.
Live chat in your account
Sign in and open chat from the help tab when a table freezes mid-hand. Chat cannot accept documents, so anything needing a photo moves over to email.
DATA AND ACCESS
How hitbet Handles Your Contact Data
Your messages and the files attached to them sit in our support system, not a shared inbox, and only the people handling your case can open them. We keep a record of each contact while your account stays open, then for the retention period our licence sets.
Cookies on hitbet are the ordinary kind that keep you signed in; clear them in your browser and your account stays exactly as it was. Want a copy of what we hold, or a correction? Ask from the email on your account and we will reply on the same thread.
Data we store
We keep your tickets, attachments and the account details needed to answer you. Nothing from a support thread is sold, and it is not shared for advertising.
Cookies and sign-in
Session cookies keep you logged in as you move between pages on hitbet. Clearing them signs you out, but nothing on your account changes and your history stays.
Account security
Pick a password you do not use anywhere else and never share the SMS code. We will never ask for your bKash, Nagad or Rocket PIN by email, chat or phone.
Retention and changes
Ask for a copy or correction from your registered email and we reply on the same thread. Tickets are kept while the account is open, then for our licence retention period.
ASKED OFTEN
Contact Questions Bangladeshi Players Ask
Short questions deserve short answers, so here are the ones our desk handles most. If yours is about a specific round, a stalled table or a verification photo, message us instead of waiting: the FAQ cannot see your account, but a person can. We keep these answers in step with the terms on hitbet, so what you read here matches what applies to your account today.
How do I contact hitbet support?
Email us, send the form on the /contact/ page, or open live chat after you sign in. All three land at the same desk, so choose whichever suits what you need to send.
How fast is a reply?
Most messages get a first reply within a few hours during business time in Bangladesh. Anything that needs an identity review can take up to 48 business hours, and we say so when it happens.
Who is allowed to open an account?
Adults of 18 and over who are in Bangladesh, or a place where the service is permitted. It is up to you to confirm that your use complies with applicable local law.
Do you ever ask for my PIN or OTP?
No. Staff never request a password, a bKash, Nagad or Rocket PIN, or the SMS code. Treat any call or message that does as a scam and send us the details.
Can I request my data or close my account by email?
Yes. Write from the address registered on your account and tell us what you want. We confirm once the request is handled; some records stay for the retention period our licence sets.
What if nobody replies?
Check your spam folder, then reply to the same thread instead of starting a new one. If a full working day passes with no answer, email again with follow-up in the subject.