hitbet's privacy policy sets out what we record when you open an account and play on hitbet.mobi, from your ID documents to session logs, and how to ask for a copy, a correction or a deletion of that data. Access is for adults aged 18 and over who may gamble under applicable local law, and every request goes to [email protected].
THE POLICY TEXT
The Policy in Plain Words
We collect the least we can get away with. When you register or sign in on hitbet we store your name, date of birth, mobile number and email address, plus the identity documents our team checks during verification. We need the date of birth to confirm you are 18 or older, and we need the documents to keep payouts and account recovery safe. Session logs come next.
Our servers record your IP address, browser, device model and the pages you open, so we can spot a hijacked login or a script hitting the lobby. These logs sit with our security team and are not sold or shared for advertising. hitbet runs no advertising cookies or third-party ad trackers on this site. You have choices.
You can ask for a copy of what we hold, ask us to correct a wrong phone number or address, or ask for your account data to be deleted once any open withdrawal is settled. Write to [email protected] from your registered email and we will confirm receipt. Access to hitbet is limited to adults aged 18 and over who may lawfully gamble under applicable local law.
If you are outside Bangladesh, check your own rules before you register. We may update this policy when our tools change, and the date at the top of the page moves with it; a message in your account inbox flags any change that affects your rights.
What We Hold
Your name, date of birth, mobile number, email and the identity documents we check at verification. Session logs add IP address, device model and the pages you open.
Why We Hold It
The date of birth proves you are 18 or older. Documents keep payouts and account recovery in the right hands. Logs let our security team catch a hijacked login before money moves.
Your Choices
Ask for a copy, a correction or a deletion, and tell us if you want the account closed for good. A self-exclusion request is applied once you confirm it from your registered number.
How To Ask
Write from the email on your account to [email protected] with the word privacy in the subject line. We match the request to your file and send a reference back.
REACH OUR DESK
Where to Send Privacy Questions
Privacy mail reaches the same desk whether you are in Sylhet or on the move. Write to [email protected] and the request is logged with a reference you can quote later; the form on our /contact/ page lands in exactly the same queue. Keep it to one thread. Start with what you want — a copy, a correction or a deletion — and add the mobile number on the account.
That one line saves a round trip.
Email the Privacy Desk
[email protected] is the direct line. Put privacy in the subject, add your registered mobile number, and say whether you want a copy, a correction or a deletion.
The Contact Page
The form at hitbet.mobi/contact/ drops into the same queue and keeps your message in one thread. Handy when you want to attach a screenshot of a login alert.
Report a Login Problem
Lost your handset or seen a login you don't recognise? Message us immediately and the account is frozen while we check — faster than any form or callback.
HOW WE PROTECT DATA
Inside hitbet Data Handling and Cookies
We keep the file narrow and the access list shorter. Verification documents sit behind a two-step login that only our compliance team holds, and every view of your file is written to an internal log. Sign-in needs a one-time code on your registered mobile, so a stolen password alone gets nobody into the wallet. Ask for a change and the request is matched to your account, then answered from [email protected].
Cookies We Set
Only a session cookie to keep you signed in and a small preference cookie for language. hitbet runs no advertising cookies, no pixels and no third-party ad trackers on these pages.
Maps and Outside Links
An embedded map stays unloaded until you tap it, so no outside service sees your visit. A link to a news or help site opens under that site's policy, not ours.
Retention Windows
ID files and transaction records stay while the account is open, then for a set audit period after closure. Disputes and payout checks are the reason for the wait.
Policy Updates
When our tools change, this page changes with them and the date at the top moves. Anything that touches your rights also lands in your account inbox.
STRAIGHT ANSWERS
Questions About Your Data
These are the questions our desk answers most often about the policy itself. If yours is not here, send it to [email protected] and we will add the plain answer to this page rather than leave you guessing.
What data does hitbet collect when I open an account?
Your name, date of birth, mobile number and email, then the identity documents we check during verification. After that, session logs hold your IP address, browser, device model and the pages you open in the lobby.
Do you sell my data or run advertising trackers?
No. There are no advertising cookies, pixels or trackers on the site, and we do not sell data. Logs are for security, fraud checks and, where a payout needs confirming, your wallet team.
How do I get a copy of my account data?
Email [email protected] from the address on your account and ask for a privacy copy. We confirm from your registered mobile, match the file and send the reference back.
Can I ask for my account and data to be deleted?
Yes, once any open withdrawal has settled and no bonus wagering is pending. We remove the profile and marketing records, and keep only the transaction entries that accounting rules require us to hold.
How long do you keep my ID documents?
They stay with us while the account is active, then for a set audit period after closure so a dispute can still be answered. After that they are deleted.
Who reads the messages I send to [email protected]?
The privacy desk first. If a payment is involved, the wallet team sees the same thread so nobody asks you twice. Nothing goes to advertisers or outside list brokers.