hitbet's Terms and Conditions set out who may use the site under applicable local law, how accounts, bonuses and transactions are governed, and how to contact hitbet at [email protected] if you have a question about the rules.
FULL POLICY TERMS
What These Terms Cover and How They Apply
hitbet is available to adults aged 18 and over. You must confirm that your use of this site is permitted under applicable local law in Bangladesh before you open an account. If local regulations restrict online gambling in your area, you are responsible for knowing that before you proceed. A 5% cashback applies to eligible net losses as defined in the relevant promotion terms.
We may update these Terms at any time; the current version on hitbet is the version in force. Continued use after an update means you accept the revised terms. hitbet owns all content on this site; game names, studio names and payment brand names belong to their respective owners.
If you have a dispute or a question about how these terms apply to your account, contact us at [email protected] or visit /contact/ and we will respond promptly.
Eligibility
You must be 18 or older and satisfy applicable local law requirements in Bangladesh. We may ask for proof of age or identity at any point during your account life.
Bonus and Wagering Rules
All bonuses carry a 25x wagering requirement. A bonus is not withdrawable until that requirement is fully met. Misuse of offers may result in forfeiture and account review.
Your Right to Close Your Account
You may close your account or request a self-exclusion period at any time by writing to [email protected]. We will action the request within 48 business hours of confirmation.
Changes to These Terms
We post updates to this page at hitbet.mobi/terms-conditions/. If a change affects your rights materially, we will notify you by email. Continued use after notice means acceptance.
POLICY CONTACT
How to Reach Us About These Terms
If anything in these Terms is unclear — whether it is about a bonus condition, a withdrawal hold or an account restriction — reach out to hitbet directly. Players in Sylhet and across Bangladesh can contact us through email, the on-site contact form or live chat. We aim to respond to all policy queries within one business day.
Email Support
Send your question to [email protected]. Include your registered account ID so we can look up your account and give you a specific, accurate answer about your terms.
Contact Form
Visit hitbet.mobi/contact/ and complete the short form. Select 'Terms and Conditions' as your topic so it reaches the right team straight away.
Live Chat
Open the chat widget on any page of hitbet for a real-time response. Live chat is available daily and is the fastest route for urgent account or bonus queries.
ACCOUNT SECURITY
How hitbet Protects Your Account and Data
We take account security and data handling seriously. Your personal information is stored securely and is never shared with third parties except where required by law or a payment processor such as bKash, Nagad or Rocket to complete a transaction. You can request a copy of the data we hold about you by writing to [email protected] at any time.
KYC Verification
Identity checks are completed within 48 business hours. You may be asked for a national ID or a recent utility bill to confirm your details before a withdrawal is released.
Data Retention
We retain account and transaction records in line with our legal obligations. You may request deletion of personal data that is no longer required for regulatory or fraud-prevention purposes.
Cookie Use
hitbet uses cookies to keep you logged in and to improve lobby performance on your Android device. You can manage cookie preferences through your browser settings at any time.
Responsible Play Tools
Deposit limits, session reminders and self-exclusion are available on request. Contact [email protected] to set any of these on your account; changes take effect within one business day.
TERMS FAQ
Common Questions About hitbet's Terms
These are the questions we hear most often from players in Bangladesh about how our Terms and Conditions work in practice. If your question is not answered here, email [email protected] directly.
Who is allowed to open an account at hitbet?
You must be 18 or older and your use of the site must be permitted under applicable local law in Bangladesh. We may ask for proof of age before your account is fully activated.
What is the wagering requirement on hitbet bonuses?
You must wager the bonus amount 25 times before withdrawing any related winnings.
How long does hitbet take to process a withdrawal?
Funds are returned to the same bKash, Nagad or Rocket account used for your deposit.
Can hitbet change these Terms and Conditions?
Yes. We may update the Terms at any time. The current version is always at hitbet.mobi/terms-conditions/. If a material change affects your rights, we will notify you by email before it takes effect.
How do I close my account or request self-exclusion?
Email [email protected] with your account ID and the word 'close' or 'self-exclude'. We will confirm and action the request within 48 business hours of receiving your message.
How can I get a copy of the data hitbet holds about me?
Write to [email protected] with 'Data Request' in the subject line. We will respond within 48 business hours with details of the personal data we hold on your account.